Terms & Conditions

 

 

Shipping
All orders placed Tuesday - Friday (before 2:00 pm EST) will begin processing immediately and will and ship within 48 hours*, pending availability and credit card authorization. 


All orders placed after 2:00 pm on Tuesday - Friday will begin processing the following business day. 


Orders placed Saturday, Sunday or Monday will begin processing the following Tuesday. 


If you'd like to expedite shipping, give us a call and we'll do everything we can to get your new treasure to you when you need it. 

Please note that our business hours are as follows:
Tuesday, Wednesday, Friday 9-5
Thursday 9-7
Saturday 9-1

*Holidays excluded.

Sole by One Hip Chic will contact you with a follow-up email if, for some reason, the merchandise you have selected is currently out of stock or if additional identification is needed for credit authorization.

Sole by One Hip Chic uses USPS for delivery. 

Depending on where you are in the country, your package should be 3-7 business days in transit. If your order happens on or right before a holiday weekend, a transit delay will be likely.

 

We cannot guarantee a delivery date but can give you an ETA based on information provided to us by USPS. Sole by One Hip Chic is not responsible for delays due to shipper errors, whether they be due to weather, package misdirection, etc. That said, we will happily work to get you the latest delivery updates. 


Once your order has shipped, you will receive an email confirmation that will include the  tracking number for your package.

If you decide to refuse any shipments from Sole by One Hip Chic, you are responsible for both the full original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.

 

Tax


Orders shipped within New York state will be charged 8% sales tax. Orders shipped outside New York state will not be charged for sales tax.

 

Frequent Returns Policy
To ensure a positive shopping experience for all our customers, if we
identify through electronic analysis an unusually high return pattern, we may
restrict or refuse future transactions from such at Sole by One Hip Chic.

Privacy Policy

We promise not to sell or share your information with outside companies or third parties.  

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our email list so you can receive advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Return Policy

Returns, Exchanges and Store Credit

Returns
We're sorry your online purchase didn't work out.  These things happen (darn it). We hope you'll shop with us again. 

Sole by One Hip Chic accepts returns within 14 days of receipt on full-priced merchandise that has not been worn or altered in any way. 

All original tags must be attached. 

Footwear returns and exchanges must include the original shoe box, in its original condition. Damages to or omission of this box from your footwear return/exchange will result in a 20% re-stocking fee. 

Other products (i.e. handbags) shipped in storage bags, must be returned with their storage bags. Damage to or omission of the storage bags will result in a 20% restocking fee.

Returns must be received within 14 days of receipt for a full refund to your original form of payment. 

Refunds will be issued to the original form of payment within seven (7) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Sole by One Hip Chic). 

Shipping is non-refundable.

For your convenience, Sole by One Hip Chic offers the option of a pre-paid UPS shipping label for returns or exchanges. For returns, please note that $15. will be deducted from your return total.  Simply send us an email and we'll respond with a pre-paid label within one business day.

If you prefer not to use our pre-paid label, please send your return or exchange to:

Sole by One Hip Chic
1521 Monroe Avenue
Rochester, NY  14618

Ship your return through an insured, trackable carrier, as Sole by One Hip Chic is not responsible for lost or damaged packages.


~ Oops!  It's been more than 14 days, what now?!

We understand that life can get hectic. Any returns made after 14 days (but less than 30 days) will be for store credit. Your store credit never expires.
 
Please contact us at 585-244-7653 when you wish to use your store credit in the future. 


Exchanges
Love what you ordered except for one little thing?  Decide you'd rather have something else?! If you need another size or color, give us a call at (585) 244-7653 or email us through our website and we'll reserve the requested item for you.

You have 30 days from the receipt of your shipment to make an exchange for different merchandise or for store credit.

No exchanges will be accepted after 30 days.


Don't like to follow the rules?
Sole by One Hip Chic reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the 14 day return period or the 30 day exchange period. If an item is simply shipped back outside these parameters (in other words, if you break our rules), we will donate said item to charity.

Special orders are returnable for store credit only.